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Search & filters

Two search surfaces cover most needs: the search box in the top bar, which searches the whole company, and the board toolbar, which narrows one project’s tickets.

Type at least two characters into the top-bar search and press Enter to open /search?q=. From a project page the same search is scoped to that project at /projects/:id/search.

Search matches:

  • Ticket titles.
  • Ticket descriptions.
  • Comment bodies, from people and from AI agents.
  • The source URL.

It does not search annotation text, network response bodies, or console arguments.

Results are the 50 best matches, each showing the ticket id, when it was created, its source URL, and an AI activity marker when an agent has commented. Results only include tickets in projects you can access, and archived tickets are left out unless you ask for them in advanced search.

The Advanced search button (on the board and in the inbox) opens the full form:

FieldWhat it does
QueryFree text, at least two characters.
Match inAny combination of Title, Description, User comments, AI comments, Source URL. The default is all five.
AuthorTickets created by the chosen members.
AssigneeTickets with at least one of the chosen members assigned.
CreatedInclusive date range on creation.
UpdatedInclusive date range on last update.
AnnotatedOnly tickets with at least one drawn annotation, only tickets without, or both.
StatusResolved, unresolved, or all.
Include archivedOff by default.

Splitting User comments from AI comments lets you ask “did I say this” separately from “did the agent say this”.

Board quick filters

The board toolbar has a search box that filters the visible tickets as you type, plus quick chips:

The board toolbar with the From customers quick filter active

  • Has AI activity: an agent has commented on the ticket.
  • Capture partial: the capture came back incomplete.
  • Unresolved: the resolved flag is off.
  • Mentions me: you are @-mentioned in the description or a comment.
  • From customers: only widget and report-link tickets. Use it to work the customer-report queue; it combines with the other filters and with column, assignee, author, and date filters.

The Filter button opens the full filter with Archived, assignees, authors, columns, and a created-date range. Filter and sort choices are saved per project per user.

There is no separate filter by source beyond From customers. Tickets from the extension, walkthroughs, MCP, and manual entry are identified by the badge on the card and on the ticket page.

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