Notifications
Toado tries to be quiet. By default you only get notified about things that involve you directly: mentions, assignments, and comments on tickets you created.
What triggers a notification
| Event | Default | Configurable |
|---|---|---|
| You are @-mentioned in a comment. | In-app + email | Yes |
| You are assigned to a ticket. | In-app + email | Yes |
| Someone comments on a ticket you created. | In-app | Yes |
| Someone moves a ticket you created. | Off | Yes |
| A ticket assigned to you is moved by someone else. | In-app | Yes |
| You are invited to a company. | No (always on) | |
| Your token is rotated by an admin. | No (always on) | |
| Your billing status changes. | No (always on) |
Toggle each of the configurable rows in Settings › Notifications.
In-app vs. email
- In-app: a small badge on the bell icon in the top nav. Click to see the list. Each entry links to the ticket and comment.
- Email: a digest. By default, a single email at the end of each day summarizing your day’s notifications. Configurable to “instant” (one email per event) or “off” per event type.
Mentions and assignments default to instant email so urgent things surface fast.
Notification settings
Open Settings › Notifications. The page has a matrix:
| Event | In-app | Email cadence | |
|---|---|---|---|
| Mention | On | On | Instant |
| Assignment | On | On | Instant |
| Comment on my ticket | On | Off | Daily digest |
| Move on my ticket | Off | Off | Daily digest |
| Move on assigned ticket | On | Off | Daily digest |
Toggle any cell. The change applies immediately.
Per-ticket mute
On any ticket you have access to, click Mute notifications in the action menu. You stop receiving notifications about events on that ticket regardless of your global settings.
To unmute, return to the ticket and click Unmute. Muted tickets are listed in Settings › Notifications › Muted.
Per-project mute
If you do not want to be notified about anything in a specific project (common when a project is being heavily worked by a teammate or by Claude Code), open the project settings and click Mute notifications.
MCP comments and notifications
Comments posted by MCP clients (Claude Code etc.) follow the same notification rules as human comments. If an agent comments on a ticket you created and your settings include “Comment on my ticket”, you get notified.
This means a triage skill that posts on every ticket can spam you. Two mitigations:
- Mute the relevant project for the duration of the run.
- Configure the skill to not @-mention you (mentions are an explicit opt-in by the comment author).
Email frequency for digests
The daily digest fires once per day, at the end of your local day (per your account’s timezone setting). The email lists every event of the day grouped by ticket, with deep links.
Empty days (no events) do not produce an email.
Unsubscribing
Every email has a one-click unsubscribe link in the footer that turns off email for the event type that triggered it. You can also turn off all email globally from Settings › Notifications › Email › Off.
In-app notifications cannot be globally disabled (they are part of how the app works), but you can ignore the bell.
Where to next
- Comments & mentions for what triggers a mention notification.
- Teams › Roles & permissions for who can mute a project.