FAQ
A first-pass FAQ. We will expand this with real questions as they come in. If your question is not here, get in touch and we will add it.
What is Toado?
A Chrome extension plus web app plus MCP server that captures bugs in one click (screenshot plus full DevTools state) and lets you triage them on a kanban board, optionally handing them to Claude Code via MCP. See What is Toado.
Is there a free tier?
Yes. Sign-up is free, and the free tier covers the core capture-to-board-to-fix flow. Paid plans add higher limits, more team members, and integration features. Manage your plan in Settings › Billing. See Billing troubleshooting for plan changes, invoices, and refunds.
Which browsers do you support?
Chrome only at v1 (and Chromium-based browsers like Brave or Edge that share the extension store). Firefox and Safari are not on the roadmap for v1.
Does the extension work on Mac, Windows, and Linux?
Yes. Chrome runs the same extension on all three. Keyboard shortcuts can be reconfigured per-OS in chrome://extensions/shortcuts.
Does Toado work in incognito?
Yes, but only after you enable the extension for incognito at chrome://extensions/ › Toado › Allow in incognito. See Permissions & privacy › Incognito.
Can I capture pages behind a login wall?
Yes. Capture runs in your authenticated browser session, just like any other page. Use redaction for sensitive content.
Can I capture from chrome:// or the Chrome Web Store?
No. Chrome blocks all extension access on those URLs. The extension icon is disabled there with a tooltip.
What happens if my internet drops mid-capture?
The capture is queued locally in the extension and submitted automatically when you regain connectivity. The toolbar icon shows a badge with the queued count. See Offline mode.
Where do my captures live?
In your Toado backend (managed Postgres for relational data, S3-compatible object storage for screenshots and attachments). Encrypted at rest. See Security.
Can I self-host Toado?
Not officially supported in v1. The codebase is closed-source. Self-hosting (or open-sourcing the runtime, with a hosted commercial offering on top) is on the roadmap but not committed.
Does Toado have an AI built in?
No. Toado is AI-agnostic and exposes context via MCP. You bring your own Claude Code (or other MCP client). See Claude Code quickstart.
Can I use Toado with non-Anthropic models?
The MCP protocol is open. Any client that speaks MCP can talk to the Toado MCP server. We test against Claude Code and Claude Desktop; other clients are best-effort.
How long do you keep my data?
Active data: indefinitely. Archived data: 365 days then deletion-eligible. See Data retention for the full table.
How do I delete my account?
Settings › Account › Close account. This soft-deletes all your data, with a 30-day window for recovery. After that, permanent purge.
Why is the AI-generated title for my tickets sometimes wrong?
The title is generated from the capture and the page URL. If the page is unusual (very dynamic, or the page state at capture time was incomplete), the title may miss. Edit it in place; the AI title is a starting point, not a lock-in.
Why are some MCP tools missing from my client?
Either the token does not have the required scope (the tool is filtered out at the protocol level), or the client has an out-of-date list. Restart the client after creating the token. See Tokens & scopes.
Can I assign a ticket to multiple people?
Yes. The assign tool’s mode parameter is add (append) or replace (overwrite the set). Multiple assignees are supported.
Can a Claude Code agent create new tickets?
Yes, with the create_ticket tool. Useful when an agent discovers a bug while working through other tickets. Text-only (no screenshot); for screenshots, capture from the extension. See Tools reference › create_ticket.
What is the difference between MCP and REST?
MCP is a protocol designed for AI tool calling; the Toado MCP server is a thin proxy over the underlying REST API. Today, MCP is the supported public surface for programmatic access. The public REST docs are in progress, see REST API.
How do I report a bug in Toado itself?
The intended path: capture it with Toado. Send the resulting ticket id to support. See Contact.